Week 11 (Chapter 9)

1. Describe the decision-making process proposed by Simon.

Simon (1977) described the process as composed of three major phrases: intelligence, design and choice. The intelligence phase is the process which managers examine the situation and indentify and determine the problem. The Design phase involves the validation of the model. This involves assessing the assumptions, sets criteria for choice, lists alternatives and predict and measure outcomes. The choice phase involves the selecting and verification and testing of the solution.


3. Describe the decision matrix.

The decision matrix is the three primary classes of problem structure and the three broad categories of the nature of decisions that are ploted on a grid-matix to form a nine cell desicion support matrix. The type of decision categories are structured, semi structured and unstructured. The three categories of nature of decision are: operational control, management control and strategic planning.

1. What are some of the capabilities of digital dashboards?

-Drill-down ability to go to the details at various levels. This is achieved by examinations through menus and queries.
-critical success factors (CSFs) the factors most critical for the success of business.
-Key performance indicators (KPI) more detail calculations of CSFs
-Status access: the most recent data available on KPI or some other metric in real time.
-Trend analysis: vrious trends of KPIs or metric which are projected using forecasting methods.

Week 10 (Chapter 8)

1. What is a Transactional Processing and the role of TP systems. State the key objective of TP/TPSs.

Transactional Processing refers to any business event that generates data that should be recorded and posted in the database.The TP system manage activities such as registering data like transactions, sales, receipts, cash deposits, pay roll credit and etc.